Terms and Conditions
Version Number: 1.4
Last updated: 29 August 2025
1. Introduction
Please read carefully the following legally binding agreement between Bleat Enterprises S.R.L. (hereinafter referred to as "the Company," "Bleat," "wolves," or "wolves"), registered in Costa Rica under company number 3-102-858694, with its registered office at Cartago, Tres Ríos. Centro Corporativo Terracampus, Edificio 1 Piso 3, and licensed by the Kahnawake Gaming Commission under Client Provider Authorization No. 993, issued in March 2025, and you (the "Player").
Payment agent services on this website are provided by Nextpay Ltd., a company incorporated in the Republic of Cyprus under registration number HE 470621, with its registered office at Griva Digeni 81, Marinos Court, 3rd floor, Flat/Office 301, 6043, Larnaca, Cyprus. Nextpay Ltd. is a wholly owned subsidiary of Bleat Enterprises S.R.L..
By accessing or using the Website and its services, you agree to be bound by the terms and conditions set forth in this Agreement.
2. General Terms
Us / We / Ours / The Company: refers to Bleat Enterprises S.R.L., a company registered in Costa Rica under company number 3-102-858694.
Bleat Enterprises S.R.L. is the licensed entity under the Kahnawake Gaming Commission, operating the online gaming brand wolves.
Client Provider Authorization Number: 993
Issue Date: March 2025
Please note: while the brand wolves is operated by Bleat Enterprises S.R.L., all payment processing is handled exclusively through its appointed service providers, which may include one or more subsidiaries established within the European Union.
In case there are other language versions of our terms and conditions, the English version shall prevail.
Software / The Game: Refers to Bleat’s licensed online gaming platform, including all associated games and services made available on the wolves website.
This agreement takes effect once you click "I Agree" during registration or use any part of the platform. Use of the website signifies your acceptance of these Terms.
You are granted a license to use the Software. All ownership rights remain with the third-party Software Provider. You may not copy, modify, distribute, or reverse engineer any part of the Software.
We reserve the right to amend these Terms, the Privacy Policy, or Game Rules at any time. Changes are effective from the date they are published. Continued use of the platform indicates acceptance of the updated Terms.
If you disagree with any changes, you must discontinue use of the platform immediately.
3. Subject Matter of Agreement
This agreement covers the arrangements between you and us in relation to your use of the software either for playing play-for-real or play-for-fun games.
4. Legal Requirements
4.1. You must be of legal age to gamble in your jurisdiction. Use of the Software is prohibited where it is illegal.
4.2. You confirm that you are at least 18 years old or the minimum legal age in your country of residence, whichever is higher.
4.3. You are solely responsible for ensuring that online gambling is legal in your jurisdiction. The Software is not an offer or solicitation in jurisdictions where such activity is prohibited.
5. Who Can Play
5.1. You are solely responsible for ensuring that your access to and use of this Website and any associated products complies with the laws of your jurisdiction. By using the Website, you confirm that online gambling is not prohibited where you reside. To the maximum extent permitted by law, wolves disclaims all liability for any loss, damage, or consequences arising from your use of the Website, whether or not the service is moderated.
5.2. Restricted territories include at the time of writing: Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Canada, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cuba, Curaçao, Cyprus, Czechia (Czech Republic), DR Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, France, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea, North Macedonia, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Poland, Portugal, Puerto Rico, Réunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovenia, Slovakia, Solomon Islands, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, United States Virgin Islands, Uzbekistan, Vanuatu, Vatican City (Holy See), Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Bonaire, Sint Eustatius, Saba, Falkland Islands, Guadeloupe, Jersey, Norfolk Island, Pitcairn Islands, Saint Martin (French part), Svalbard and Jan Mayen, South Georgia and South Sandwich Islands, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, French Guiana, French Southern Territories, Guernsey, Heard Island and McDonald Islands, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Timor-Leste (East Timor), United States Minor Outlying Islands, Kosovo any account or funds originating from a restricted territory will be considered void and funds will not be returned.
5.3. We reserve the right to refuse service to anyone not listed on the registration form or who violates these eligibility rules.
6. Fees and Taxes
6.1. You are responsible for paying all applicable taxes or fees associated with your winnings.
6.2. All deposits are subject to a 2x wagering requirement before withdrawal.
6.3. If you request a withdrawal without having met our wagering requirements we reserve the right to apply an additional charge to cover any reasonable costs of processing the deposit and withdrawal and such charge may be deducted from your withdrawal.
6.4. Your payment service provider may charge you additional fees for deposits or withdrawals in conversion according to your terms and conditions with them. These are paid by “You” the player and the company is not responsible for such fees.
6.5. We may charge fees for processing monetary transactions for particular payment methods and/or if we receive a foreign currency charge in relation to your transaction. We will take all reasonable efforts to notify you of such occurrence at the time of the transaction.
7. Game Rules
The player confirms that they are aware of and understand the rules of the games offered on the website. All games are subject to regular audits by independent testing laboratories commissioned by the game providers, ensuring that outcomes remain fair and random. It remains the player’s sole responsibility to be informed of the payout percentage of each game.
8. Availability of Games
Please bear in mind that some games may be unavailable in certain jurisdictions, as required by policies from game providers that may change every so often.
9. Accounts and Verification
9.1. You agree that:
9.1.1. You are at least 18 years of age or at the age at which gambling is legal under any law applicable to you.
9.1.2. You will provide us with correct information when registering an account with us and keep us updated should there be any changes to this information. Information includes your full name, date of birth, address, email and phone number.
9.1.3. You must keep your Username and Password confidential and should not disclose these details to anybody. You are fully responsible for any action or transaction conducted in relation to your Player Account and the company is not responsible for any actions taken by unauthorised access to your account.
9.1.4. You are registering the account for your own personal use and not on behalf of a third party.
9.1.5. You are the owner of the money in your account
9.1.6. The money deposited is not derived from any illegal activity and you should not engage in any criminal activities using our website.
9.1.7. You are legally capable of entering into binding contracts and any interactions with our website
9.1.8. You are solely responsible for following any laws that apply to your Jurisdiction
9.1.9. You are not a politically exposed person (“PEP”), a head of an international organisation (“HIO”), or the family member or close associate of a PEP or HIO and you warrant to notify us of any changes to this.
9.2. The Player confirms that they maintain only one active account with Us and undertakes not to create multiple accounts. The creation of more than one account per individual, household, IP address, payment method or device is strictly prohibited. In cases where multiple individuals share a household, IP address, or device, the respective account holders are required to notify Us in advance. The website reserves the right to suspend or terminate any and/or all accounts found to be in breach of this policy, and to withhold any associated payouts. In instances where the Company elects to retain one of the accounts, it shall be the first account registered by the Player. Any remaining deposit balances from other accounts, if applicable, shall be transferred to this primary account. The Company further reserves the right to deduct an administrative fee of ten percent (10%) subject to a minimum charge of thirty Euro (€30) or the equivalent in the Player’s local currency from each additional account. Additional deductions may also be applied in accordance with these Terms and Conditions
9.3. You are not permitted to transfer, sell and/or acquire accounts to / from other players. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.
9.4. enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way) with the Software or the Website or attempt to make any changes to the Software and/or any features or components thereof.
9.5. Players funds are held on a segregated account and are not mixed with the corporate funds.
9.6. The Company operates in full compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Any transaction deemed suspicious will be investigated, and if necessary, reported to the relevant Financial Intelligence Unit (FIU). Under these circumstances, the Company is legally restricted from informing you or any involved parties about the investigation or any reports submitted to authorities. Additionally, in cases of suspected illegal activity, the Company may suspend, block, or close accounts and withhold funds as directed by law or the appropriate authorities.
9.7. We reserve the right to withhold any deposits or withdrawals associated with your account until your identity, age, and residence have been fully verified to our satisfaction.
9.8. We are legally obligated to verify your age and identity in accordance with applicable laws and regulatory requirements, including those set by the Kahnawake Gaming Commission. Identity verification is mandatory when your cumulative deposits or withdrawals reach the equivalent of 2,000 EUR, or at an earlier stage if we deem it necessary. We reserve the right to verify your identity at any time, and to suspend account activity or withhold withdrawals until such verification has been completed to our satisfaction. We may engage a recognised third-party provider to carry out identity and age verification procedures on our behalf. Alternatively, we may contact you directly to request KYC documentation. By accepting these terms, you authorise us to share your personal data with such third-party service providers solely for verification purposes. These parties will maintain records of the information provided in accordance with applicable data protection laws.
9.9. The Company or third party reserves the right to perform additional security checks, which may include but are not limited to requesting additional documentation and other means of verification. In certain circumstances, the Company may request an Account Holder to provide information in relation to their payment method, source of funds and/or source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to bank statements and payslips. The Company retains the right to block the relative Registered Account and limit any further transactions if the Account Holder fails to provide the Company with the information and documentation requested. The Company may further suspend the available balance from the Registered Account to comply with the legal and regulatory obligations including anti-money laundering, counter financing of terrorism and fraud prevention obligations.
9.10. If after verifying your identity it results that your account details do not match we reserve the right to suspend your account and any winnings and or bonuses will be confiscated and depending on the circumstances the balance of the last deposit will be returned.
9.11. The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.
10. Anti-Fraud Policy
10.1. The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
10.1.1. participating in any type of collusion with other players;
10.1.2. development of strategies aimed at unfaithful winnings;
10.1.3. fraudulent actions against other online casinos or payment providers;
10.1.4. chargeback procedures with a credit card or denial of some payments made;
10.1.5. going bankrupt in the country of his residence;
10.1.6. providing incorrect personal data during registration;
10.1.7. other types of cheating.
10.2. Abuse of a promotion means but are not limited too:
10.2.1. Max staking on high variance games in order to increase balance,
10.2.2. hit and switching to low variance game,
10.2.3. Customer bonus ratio (deposits / bonuses) is more than 50%,
10.2.4. Staking more than max single stake with a bonus.
10.2.5. Any other actions which may aim to take advantage of a promotion.
10.3. The company has zero tolerance to advantage play. Any player who will try to gain advantage of welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
10.3.1. use of stolen cards;
10.3.2. chargebacks;
10.3.3. creating more than one account in order to get an advantage from casino promotions;
10.3.4. providing incorrect registration data;
10.3.5. any other actions which may damage the website.
10.4. The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.
11. Transactions
11.1. wolves offers a variety of payment methods. Please contact our support team at support@wolves to find the most suitable methods available for your jurisdiction or have a look at our payment method page.
11.2. The minimum deposit is 10 EUR unless specified differently from our payment methods page. The maximum amount depends on the payment method used.
11.3. wolves accepts only personal payment methods that are registered in your name and lawfully belong to you. We do not accept payments made via third-party accounts, business accounts, or any payment methods not registered in your own name. If we determine, during our security checks, that a payment has been made using a third-party or business account, we reserve the right to confiscate any winnings associated with such payments. The deposit will be returned to the rightful owner of the payment method, where applicable. wolves is not liable for any losses or issues arising from third-party transactions
11.4. The minimum withdrawal is 20 EUR or equivalent amount in other supported currencies. The maximum amount depends on the payment method used. If the withdrawal exceeds the limit, the amount will be paid out in instalments. Your withdrawals will be processed as soon as possible however please bear in mind that for some payment methods, your withdrawal might take up to 5 banking days to reach your account.
11.5. wolves reserves the right to transfer funds in a different way from the payment method specified by the player.
11.6. wolves reserves the right to withhold the payment of any winnings for a reasonable period in order to conduct a verification process, at its sole discretion, to ensure the legitimacy and compliance of the winnings with our Terms and Conditions. In the case of substantial winnings defined as €20,000 or more within a rolling 30-day period. wolves further reserves the right, at its sole discretion, to disburse such winnings in instalments over a timeframe determined by us.
11.7. You agree to compensate us for any losses, costs, or liabilities that result from any chargeback, deposit reversal, or cancellation (together, 'Deposit Cancellations') initiated by you, a third party acting on your behalf, or based on your instructions. To the fullest extent permitted by law, you also agree not to take any action or fail to take reasonable steps that would directly or indirectly cause a Deposit Cancellation.
11.8. By using our services, you acknowledge that wolves is not a bank, financial institution, or payment service provider. We do not offer banking or credit services and are not regulated as such. All deposits and withdrawals are processed by third-party providers, and we are not liable for any delays, fees, or failures arising from their systems. Funds held in a Registered Account are strictly for use on Games and/or Bets and may not be treated as stored value or investment.
11.9. Deposits are generally non-refundable unless expressly stated in these Terms. If a deposit was made in error or due to a technical issue, you must contact support@wolves within 24 hours. The Company will investigate and may, at its sole discretion, authorize a refund if appropriate.
11.10. No interest shall accrue on balances held in a Registered Account, and wolves does not offer credit. The Company is not a financial, payment, crypto-asset, or virtual asset service provider and must not be regarded as such. Funds may only be used for participation in Games and/or Bets.
11.11. If the players enters the wrong address or information when sending or receiving funds (eg. bank transfer or BTC to a BCH address) wolves will not be responsible for recovering these funds or attempting to rectify the issue.
11.12. Closed-Loop WithdrawalsFor security, anti-money laundering, and fraud-prevention purposes, all withdrawals must, wherever technically feasible, be processed back to the same payment method and account originally used for deposits ("Closed Loop"). Where the original payment method does not support withdrawals, or in exceptional circumstances where a closed-loop withdrawal is not possible, the Company reserves the right to require:
(a) proof of ownership of an alternative payment method in the Player's name; and(b) additional verification checks before processing any withdrawal.
The Company strictly prohibits processing withdrawals to third-party accounts, business accounts, or accounts not registered in the Player's name. Any such requests will be rejected, and associated winnings may be forfeited.
12. Complaints
12.1. If you have any complaints, please contact our support team at support@wolves.
12.2. In case of a dispute, server logs and records will be used as the final authority. If there is a discrepancy between the result on your screen and the game server, the server result will prevail.
12.3. All complaints are reviewed by management and handled according to our internal procedures. If the matter remains unresolved, you may escalate the issue to the Kahnawake Gaming Commission at complaints@gamingcommission.ca or via their Dispute Resolution platform or through their Dispute Resolution website.
13. Your Responsibility
13.1. We make no representation or warranty with respect to the legality or otherwise of the accessing and use of the Software in your country of residence and it is solely your responsibility to determine whether such accessing and use of the Software by you is legal. We further warrant in that respect that it does not intend to enable you to contravene any applicable law.
13.2. You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.
13.3. You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Software.
13.4. By accepting any prize and/or winnings from the Company, you consent to the use of your name and photograph for advertising and promotional purposes without additional compensation except where prohibited by law.
13.5. It is your responsibility to inform us of any changes to your registration details.
13.6. You are acting on your own behalf, and that you register personally an account with wolves.
13.7. You are not restricted by limited legal capacity.
13.8. You are not classified as a compulsive gambler.
13.9. All details which you give or have given in the process of registering with the Software are accurate and that you will continue to update such details should there be any changes. These details must include a valid identification, address and telephone number or email.
13.10. You are fully aware of the fact that there is a risk of losing money using this website.
13.11. You are not depositing funds originating from criminal and/or unauthorised activities.
13.12. You are not otherwise conducting criminal activities and/or intending to utilise the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Software and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular your jurisdiction and the laws that apply to us.
13.13. You are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Software.
13.14. You are not under the age of either (i) 18 or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater. Anyone identified as underage will have their accrued winnings forfeited to the Kahnawake Gaming Commission.
13.15. Your payment method details supplied by you in the payment process are those of the registered account holder and the payment method has not been reported as lost or stolen.
13.16. You will not register an account under a name or account name that can be considered obscene, indecent or offensive. wolves reserves the right to refuse to register a person whose account has been identified to contain such language.
13.18. You are not one of our officers, director, employee, consultant or agents or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives as well (for the purpose of this clause, the term “relative” means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among other actions that will be taken against you, you will not be entitled to any of your winnings.
13.19. You have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, disputed any payments via a Player Account or maintains a current Player Account; and
13.20. In opening the Player Account, you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.
13.21. wolves is the trade name of the Company, and you obtain no rights to such term, nor any other terms, images, text, concepts or methodologies, by using the website and the material contained therein.
13.22. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
13.23. You have the right to close your account at any time. This can be done by contacting the support team via live chat, email or telephone. The details of which can be found on the website.
14. Reservation of Rights
14.1. We reserve, at our sole discretion, the right to:
14.1.1. Refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms
14.1.2. Refuse to accept any wager or limit any wager on the website;
14.1.3. Change, suspend, remove, modify or add any product on the website.
14.1.4. Refuse to accept any payments on the website
14.2. We reserve the right to make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.
14.3. In the event of any dispute regarding a wager or winnings, our decision will be final and binding.
14.5. We may at any time disclose certain personal information of yours to third parties in accordance with our Privacy Policy, which is set out in full under the Privacy Policy link on the web site.
14.6. In the event that we will suspect fraud or fraudulent activity on your part or any of your payments are disputed, we will have the right to withhold any pay-out for winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
14.7. We may at any time without prior notice to you terminate your use of the Software and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account. Scenarios include, but are not limited to, the following:
14.7.1. If there is evidence to suggest that you have more than one active account for the Software.
14.7.2. If the name on your Player Account does not match the name on the payment method used to make deposits on your Player Account.
14.7.3. If you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion.
14.7.4. If you provide incorrect or misleading registration information.
14.7.5. If you are not of legal age.
14.7.6. If you reside in a jurisdiction where participation in the Game is prohibited by law.
14.7.7. If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Player Account.
14.7.8. If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.).
14.7.9. If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Software.
15. Bonus Terms and Conditions
By registering an account and using our services, you acknowledge and agree to be bound by our Bonus Terms, which govern the use of all promotional offers, bonuses, and related incentives. The Bonus Terms form an integral part of these Terms and Conditions and are available here for your review. We recommend that you read them carefully before participating in any bonus-related activity. You can find link to those here: Bonus Terms and Conditions.
16. Dormancy
Any inactive Account where your balance is preserved will be reviewed regularly and we will attempt to notify you, via email, at your registered email address of any remaining funds held in your Account. Should an Account remain inactive (no gameplay, transactions, valid withdrawals or deposits) for a period of at least 12 months, it will be classified by us as ‘dormant’ and an administrative fee of 10 € or the remaining balance if under 10 € or currency equivalent per month shall be deducted from your Account thereafter. You will receive an email notice of at least thirty (30) days before the first deduction. The deductions shall cease should you reactivate your Account. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to, and which are held by us on your Account.
17. Limitations of Liability
17.1. wolves is not responsible for any of the player's loss or damage arising from the use of the website.
17.2. The Company is taking effective measures to protect player’s private data from any unauthorised use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to Terms & Conditions of these parties, if any.
17.3. The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
17.4. In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
17.5. If we by mistake credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
17.6. wolves is not responsible for any of the player's loss or damage arising from the use of the website.
17.7. We, our directors, employees, partners, service providers:
17.7.1. Do not promise that the Website or the games are fit for their purpose;
17.7.2. Do not promise that the Website or the games are free from errors; and
17.7.3. Do not promise that the Website or the games will be accessible without interruptions.
17.7.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
17.8. You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
17.9. You acknowledge that the company shall be the final decision-maker of whether you have violated the Company´s Terms & Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
18. Responsible Gaming
At wolves, we are committed to promoting responsible gaming and providing a safe and supportive environment for all players. If you feel that your gaming activity may be affecting your well-being, we offer a range of tools to help you stay in control. These include the ability to set personal limits or to request self-exclusion from accessing your account.
To activate any responsible gaming measures, simply contact our Customer Support team. We will assist you in implementing the appropriate tools based on your individual needs. Some measures may require identity verification and are subject to additional conditions for your protection.
For more information on how we support safer play, including access to support organizations and full details on available responsible gaming tools, please visit the Responsible Gaming page on wolves.
19. Notices
19.1. By using the Website, you agree to receive all communications from the Company electronically. This includes notices posted on the Website or sent via email to the address linked to your account. These communications are considered “in writing” and deemed received within five business days of being sent or published, regardless of whether you have actually accessed them.
19.2. You may contact us regarding these Terms or any related matter by emailing our support team via the Contact page on the Website.
19.3. Separate terms and conditions may apply to promotional offers or bonus programs. Please refer to the applicable terms for each promotion.
20. Governing Law
The construction, validity and performance of this agreement will be governed by the laws of Costa Rica. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us; however, all language variations will convey similar meaning.
21. Software and Intellectual Property
21.1. The games and software available on the Website are provided by third-party suppliers. You are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the software solely for the purpose of participating in Games and Bets on the Website.
21.2. All intellectual property rights in the software, games, and related materials remain the exclusive property of their respective owners. You must not copy, modify, distribute, reverse engineer, or interfere with any part of the software or website functionality.
21.3. You acknowledge that we are not the developer or owner of the software and that we accept no liability for any errors, bugs, malfunctions, or interruptions in game performance. In the event of a technical failure or game error, any affected wagers may be voided, and balances adjusted accordingly.
21.4. If a game is interrupted or miscarries due to a system failure, your wager will be refunded and, where applicable, any credit balance will be returned to your account.
Privacy Policy
Version Number: 1.1
Last updated: 28 May 2025
1. Introduction
wolves is committed to protecting your personal data and . This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
2. Data Controller
The data controller responsible for your personal data is Bleat Enterprises S.R.L., trading as wolves.
3. Information We Collect
We may collect and process the following categories of personal data:
3.1. Website Access Data: As part of our website’s operations and for statistical analysis, we automatically collect IP addresses of users accessing our site. We do not collect or log email addresses of website visitors who have not registered.
3.2. Advertising Systems: Our advertising systems may collect IP addresses to support localized or language-specific banners. No personally identifiable information (PII), such as email addresses, is logged through advertising tools unless explicitly provided.
3.3. Account Registration Data: When creating an account, we collect your name, email address, IP address, date of birth, country of residence, phone number, payment information, and other registration details. This data is used strictly for customer verification, fraud prevention, regulatory compliance, and service delivery purposes.
4. Purposes of Processing
We process your personal data on one or more of the following legal bases:
4.1. To perform our contract with you (e.g., account creation, deposits, withdrawals, game access).
4.2. To comply with legal obligations (e.g., anti-money laundering requirements).
4.3. Based on your consent (e.g., marketing communications).
4.4. For legitimate interests (e.g., website security, analytics, fraud prevention).
5. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law. When data is no longer needed, we securely delete or anonymize it.
6. Disclosure to Authorities
We may disclose your personal data to law enforcement or regulatory authorities where required by applicable law, or where we reasonably believe it is necessary to protect our legal interests, enforce our Terms and Conditions, or prevent harm.
7. Third-Party Data Sharing
Your data may be shared with:
7.1. Verified third-party service providers who help us deliver our services (e.g., KYC/AML providers, hosting platforms, analytics, and payment processors).
7.2. Group entities and affiliate companies.
7.3. Third-party vendors and partners for lawful processing, including data validation, marketing, statistical research, and fraud prevention.
7.4. These third parties are contractually bound to handle your data securely and in compliance with GDPR. We are not responsible for how these parties may use your data beyond the scope of our agreements, though we encourage them to follow high standards of privacy.
8. International Transfers
Where your personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Your Rights Under GDPR
As a data subject, you have the right to:
9.1. Access your personal data.
9.2. Rectify inaccurate or incomplete data.
9.3. Request erasure ("right to be forgotten").
9.4. Restrict or object to processing.
9.5. Data portability (receive your data in a structured, commonly used format).
9.6. Withdraw consent at any time, where processing is based on consent.
9.7. Lodge a complaint with a supervisory authority.
9.8. To exercise any of your rights, please contact us at DPO@wolves or via our Contact Page.
10. Email Communications
We collect email addresses of users who communicate with us or register for our services. If you no longer wish to receive marketing emails from us, you may unsubscribe at any time by following the instructions in the message or by contacting support.
OR COMPLETE INFORMATION ON HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL DATA, PLEASE REFER TO OUR FULL PRIVACY POLICY AT: WWW.wolves/PRIVACY-POLICY
Policy Updates
wolves may find it appropriate or necessary or may be legally obligated, to update this Policy from time to time. When we do, we will post those changes on this page and update the “Last Updated” date so that you have a way to always become aware of the information we collect, how we use it, and under what circumstances we disclose it. It is your responsibility to review this Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.