Responsible Gaming

At wolves, we are dedicated to fostering a safe and responsible gaming environment. While gaming can be an enjoyable form of entertainment, we recognize that it can lead to challenges for some individuals. Our commitment is to provide tools and resources to help you maintain control over your gaming activities.

Tips for Responsible Gaming

Budget Wisely: Only play with money you can afford to lose.
Set Time Limits: Allocate specific times for gaming and stick to them.
Avoid Chasing Losses: Accept losses as part of the game and avoid trying to recover them through continued play.
Play for Entertainment: View gaming as entertainment, not as a way to make money.
Stay Balanced: Ensure gaming does not interfere with personal responsibilities or social life.
Avoid Impairments: Do not play under the influence of alcohol, drugs, or when feeling distressed.

Setting Personal Limits

To support responsible gaming and help you play within your means, we offer customizable limits:

Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to manage your spending effectively.

Important: Increasing or removing existing limits will take 24 hours to come into effect. During this period, you may cancel the request. Decreasing limits take effect immediately.

How Deposit Limits Reset: Deposit limits follow a rolling calendar format.

Example: If you set a €100 weekly deposit limit today at 9:00 AM, it will reset exactly 7 days later at 9:00 AM. Monthly limits reset 30 days from the time of setting.

To set a limit, visit My Account > Responsible Gaming. If you need assistance setting different types of limits, please contact Customer Support.

Need Help Deciding Your Limit?

Try this simple budgeting formula:

+ Your Income
- Rent / Mortgage
- Utilities
- Groceries
- Other Expenses
= Your Personal Budget

Your deposit limit should always remain well within your personal budget.

Time-Out Periods

If you need a short break from gaming, consider our time-out options:

24-Hour Time-Out: Temporarily suspend your account access for one day.
7-Day Time-Out: Take a week-long break from gaming activities.

During time-out periods, you will not be able to log into your account, allowing you to step back and reassess your gaming habits.

To request a time-out, contact Customer Support via Live Chat or email at support@goatz.com. Please note that email requests may take up to 24 hours to be processed. You will receive confirmation once applied.

Self-Exclusion

For longer breaks, we offer the following self-exclusion options:

2, 3, or 6 Months: Your account access will be suspended for the selected duration.
Indefinite Self-Exclusion: Your account remains closed for a minimum of 6 months and can only be reopened upon your request after this period.

To initiate self-exclusion, contact Customer Support via Live Chat or email at support@goatz.com. Email requests may take up to 24 hours to process. You will receive confirmation once applied.

During any active self-exclusion period, you will not receive marketing materials from us.

Self-Assessment

Recognizing potential gambling problems is important. Reflect on the past year and consider the following questions:

Have you bet more than you could afford to lose?
Do you need to gamble with larger amounts to achieve the same excitement?
Have you tried to win back money you have lost by gambling more?
Have you borrowed money or sold possessions to fund gambling?
Do you feel you might have a gambling problem?
Has gambling caused health issues such as stress or anxiety?
Have others criticized your gambling habits?
Has gambling led to financial problems for you or your household?
Do you feel guilty about your gambling behavior?

If you answered "yes" to any of these questions, it may indicate a gambling problem. We strongly encourage you to seek assistance from professional support organizations.